Users who’re deaf otherwise hard-of-hearing

• We will expose the customer to your Airline Attendant and also make the Journey Attendant alert to brand new Owner’s need.
• We will advise the client which he/she should deplane from the their/the lady destination or that he/she needs to are nevertheless agreeable on an intermediate town. We cannot, although not, guarantee that he/she wouldn’t deplane in the an intermediate stop in the event that he/she chooses to take action.
• We’ll help the Customers out-of their/the girl coming entrance so you can their/the lady deviation door in the event that their/the girl schedule concerns a connection. But not, the client need to choose your/by herself because with questioned assistance as he/she finds the relationship airport.

Take note: I predict the consumer to check out the Staff Members’ instructions getting his very own Defense while the Defense out-of someone else.

• We do not offer custodial proper care or stay with the customer toward flights or even in the new door city before deviation or throughout the a layover.
• We really do not companion the consumer to help you a certain cluster otherwise check said party’s character.

Users that happen to be deaf otherwise hard-of-hearing will get label our very own Teletypewriter (TTY) count, step 1 (800) 533-1305, and consult with a southwestern Airlines Consumer Associate. Our very own Buyers Agencies will assist which have while making bookings and you may answering standard issues. Customers can get arrived at the Customers Relations Department from the Correspondence Relay Solution through 711.

Whenever reservation another type of reservation, Consumers can use the “Special Advice” hook for the Passenger Commission Details webpage to point that he/she actually is deaf or hard of hearing. Whenever reservation on line, Customers may note that there’s a connection (understood having a question mark) that directs the user into details of our rules for helping People that have disabilities. Adopting the Consumer have selected their/their solution(s), the customer is to simply click “Continue” and you will complete the reservation procedure.

If a scheduling has already been composed, simply click with the “Trip | Hotel | CAR” link on the better of our homepage. Following, pick “Would Reservations” on “Flight” column, input the desired recommendations, and choose “Remain.” Of one webpage, click the “Unique Guidance” connect. After a consumer enjoys additional his/her alternative(s), the consumer will be mouse click “Continue” in addition to recommendations might be protected into Customers scheduling.

People may also indicates all of us of any handicap-associated travelling need during the time of booking by mobile or, if the a booking was already made, of the calling 1-800-I-FLY-SWA (1-800-435-9792) before travelling

We query that Users who are deaf otherwise hard of hearing and want guidelines identify themselves therefore the types of direction it require abreast of arrival during the airport, in the door, on board the brand new aircraft, at any union products, at the newest interest. In the event the a buyers describes his/her has to all of our Customer care Representative on deviation gate and also to our very own Trip Team once on-board the brand new routes, we are able to make sure you present a reasonable technique of interaction. We’re going to make sure the Buyers have fast access to the brand new same information agreed to other Passengers in the entrance city and onboard the latest aircraft (elizabeth.grams., boarding and you can baggage claim advice, schedule change, journey protection recommendations, etcetera.).

Users that blind otherwise provides lowest vision

Whenever reservation a unique scheduling, Consumers can use the brand new “Special Assistance” hook toward Passenger Payment Info webpage to point he/this woman is blind or possess reasonable attention. Whenever scheduling online, Customers may notice that you will find a link (identified which have a concern mark) one sends the user into information on our very own principles getting assisting Travelers which have handicaps. After the Buyers possess chosen their/the lady choice(s), the consumer should simply click “Continue” and you may complete the scheduling procedure. When the a reservation was already composed, just click into the “Trip | Lodge | https://www.datingranking.net/cs/colombiancupid-recenze CAR” connect on the better of your home page. Up coming, pick “Do Bookings” throughout the “Flight” line, type in the mandatory advice, and choose “Remain.” Out-of one web page, click on the “Special Guidelines” link. Once a buyers features additional their/their option(s), the consumer is click “Continue” while the recommendations would be stored to the People booking.